Terms of Service

1. Agreement to Terms

By accessing or using Snowmass (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms constitute a legally binding agreement between you and Snowmass.

2. Description of Service

Snowmass is a customer notification platform designed for snow removal companies. The Service enables you to communicate with your clients about weather events, service status, and operational updates through push notifications, email, and a client-facing web portal.

3. Account Registration and Responsibilities

You must register for an account to use the Service. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized access
• Not share your account with others or allow multiple people to use the same account

4. Free Plan Terms

The Free plan allows up to 5 active clients at no cost. Free accounts may be subject to feature limitations and may be suspended for extended inactivity. Snowmass reserves the right to modify Free plan terms with 30 days notice.

5. Subscription and Payment Terms

Standard plan subscriptions are billed annually in advance. By subscribing, you agree to:

• Pay all fees when due according to your selected tier
• Automatic renewal at the then-current rate unless cancelled
• Provide accurate billing information
• Tier changes take effect at the next billing period

6. Acceptable Use Policy

You agree not to use the Service to:

• Send spam, unsolicited messages, or unauthorized marketing
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit malicious code or attempt to compromise the Service
• Impersonate another person or entity
• Collect data about other users without consent

7. Intellectual Property Rights

Snowmass and its licensors retain all rights to the Service, including all software, content, and trademarks. You retain ownership of data you upload to the Service. By using the Service, you grant Snowmass a license to use your data solely for providing the Service.

8. Data Ownership and Privacy

You retain ownership of all data you input into the Service. Snowmass will handle your data in accordance with our Privacy Policy. You are responsible for obtaining appropriate consent from your clients for collecting and processing their personal information through the Service.

9. Service Availability and SLA

Snowmass strives to maintain 99.9% uptime but does not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible. We are not liable for temporary unavailability due to factors beyond our reasonable control.

10. Third-Party Integrations

The Service integrates with third-party services including Aurora and Follosoft. These integrations are provided 'as is' and Snowmass is not responsible for the availability, accuracy, or functionality of third-party services.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNOWMASS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SNOWMASS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Snowmass, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13. Termination

Either party may terminate this agreement at any time. Snowmass may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the Service ceases, and Snowmass may delete your data after a reasonable retention period.

14. Dispute Resolution

These Terms shall be governed by the laws of the State of Minnesota, USA. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Hennepin County, Minnesota. You waive any objection to jurisdiction or venue in these courts.

15. Changes to Terms

Snowmass reserves the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

16. Force Majeure

Snowmass shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, power outages, internet or telecommunications failures, or failures of third-party service providers.

17. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and Snowmass regarding the Service and supersede all prior agreements and understandings. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18. Contact Information

For questions about these Terms, please contact us at: