Privacy Policy

1. Introduction

Snowmass ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information in the following categories:

Account Information

• Name and email address
• Company name and business information
• Billing information (processed securely by Paddle)
• Account preferences and settings

Usage Information

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Service usage patterns and feature interactions
• Communication preferences

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining the Service
• Processing transactions and sending related information
• Sending administrative messages and service updates
• Responding to inquiries and providing customer support
• Improving and personalizing the Service
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist in operating our Service (hosting, payment processing)
• Third-party integrations you explicitly enable (Aurora, Follosoft)
• Legal authorities when required by law or to protect our rights
• Business successors in the event of a merger or acquisition

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information after account termination for legal, accounting, or operational purposes.

6. Security Measures

We implement industry-standard security measures including encryption in transit and at rest, secure authentication, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a portable format)
• Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use essential cookies for authentication and security. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser, but disabling essential cookies may affect Service functionality.

9. Third-Party Services

We use the following third-party services:

• Paddle - Payment processing and subscription management
• Amazon Web Services (AWS) - Cloud hosting and email delivery
• Aurora/Follosoft - GPS tracking integration (when enabled by you)
• Sentry - Error monitoring and performance tracking

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer. We take steps to ensure your data receives adequate protection in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at: